Privacy Policy

Information We Collect

We collect information you voluntarily provide through our contact and booking forms, including:

• Name, email address, and phone number
• Company name and facility type
• Service interest and scheduling preferences
• Message content and any details you share

We also collect standard web analytics data (page views, referral sources) through analytics tools.

How We Use Your Information

We use submitted information to:

• Respond to quote requests and schedule walkthroughs
• Communicate about your cleaning account or inquiry
• Improve our services and website

We do not sell your information to third parties.

Data Storage

Form submissions are routed to a secure customer management system for account management purposes. Data is accessible only to authorized ACS team members and approved service providers who help ACS respond to inquiries.

Cookies & Analytics

We use a small number of analytics tools to understand how visitors use our website so we can improve it:

• Google Analytics — page views, traffic sources, and general usage patterns. IP addresses are anonymized.
• Microsoft Clarity — anonymized heatmaps and session recordings that show how pages are used (not who you are).

These tools use cookies, and they only load after you accept the cookie banner shown on your first visit. If you decline, no analytics cookies are set and you can still use every part of the site, including our quote and booking forms. We do not use analytics data to identify individual visitors, and we never sell it.

Your Choices & Data Removal

You can ask us at any time to see, correct, or delete the information you submitted through this website. Email info@ascentcleaningsolutions.com with the name, email address, or phone number you used, and we will remove your details from our systems except where we are required to keep a record (for example, active service agreements or invoices).

Contact

Questions about this policy? Contact us at info@ascentcleaningsolutions.com or call 615-640-6555.